Dear Logan View Family –
We are writing to make you aware of a recent cybersecurity incident involving PowerSchool, a software vendor which provides our Student Information System (SIS).
On Tuesday, January 7, 2025, PowerSchool informed our leadership team that they experienced a cybersecurity incident involving unauthorized access to certain PowerSchool SIS customer data. Unfortunately, they have confirmed that the information belongs to some of Logan View’s families and educators.
PowerSchool informed us that the taken data primarily includes parent and student contact information with data elements such as name and address information. Across their customer base, they have determined that for a portion of individuals, some personally identifiable information (PII), such as social security numbers (SSN) and medical information, was impacted. They are working with urgency to complete their investigation and determine whether PII belonging to our students was included.
Protecting our students is something we take seriously. With PowerSchool’s help, more information and resources (including credit monitoring or identity protection services if applicable) will be provided to you as it becomes available.
Thank you for your patience and understanding.
Sincerely,
Logan View Public Schools
Update 01/15/25:
As of 01/13/25, Powerschool has made an announcement in regards to the data breach:
https://www.powerschool.com/security/sis-incident/
Update 01/28/25:
This afternoon, PowerSchool began the process of filing state attorneys general notifications across applicable U.S. jurisdictions on behalf of customers who did not opt-out of our offer to do so. PowerSchool has also started the process of notifying Canadian regulators. For our U.S. customers, you may also have notification requirements with your state’s Department of Education. Since many customers have already notified and are in close contact with their state’s Department of Education, PowerSchool will defer to you on making these notifications. In the coming days, PowerSchool will begin providing formal legal notice of the cybersecurity incident to current and former students (or their parents / guardians as applicable) and educators whose information was determined to be involved. A direct email notification will be distributed by Experian on behalf of PowerSchool in the coming weeks to applicable current and former students (or their parents / guardians as applicable) and educators for whom we have sufficient contact information. PowerSchool will also launch a website and distribute a media release to ensure we reach as many involved individuals as possible and provide them with resources to protect their information. Importantly, these notices will include instructions for involved individuals on how to enroll in the credit monitoring and identity protection services that are being offered by PowerSchool. PowerSchool will also be providing you with communications materials to help navigate conversations with families and educators as part of our effort to support you with the expected inquiries from your community members. Thank you for your ongoing patience and partnership. Hardeep Gulati Chief Executive Officer, PowerSchool |
Update: 1/30/25 Dear Valued Customers, We sincerely appreciate your continued support as we respond to our recent cybersecurity incident. Since our last update, we have initiated the process of notifying involved individuals about the resources now available to them. As part of this process, we have posted a notice to our website. Credit monitoring and identity protection services are now activated and available. In the coming weeks, Experian (on behalf of PowerSchool) will also be distributing direct email notifications to involved individuals for whom we have sufficient contact information. This email notice will include further information about the information of theirs involved and the resources PowerSchool is offering. Additionally, we have coordinated with Experian to set up a call center for your families and educators in case they have questions about these offerings. As a reminder, PowerSchool is offering two years of complimentary identity protection services for all current and former students and educators whose information was determined to be involved. We are also offering two years of complimentary credit monitoring services for all adult students and educators whose information was determined to be involved. We are doing this regardless of whether an individual’s Social Security Number was exfiltrated. We care deeply about keeping the students, families, and educators we support informed of this process. Please refer inquiring community members to the PowerSchool website for the latest information on the cybersecurity incident. To further support our districts and schools, PowerSchool has prepared template communications for your adapted use in conversation with families and educators as you see fit. The emails included below this message provide an update to both groups regarding the notification process and services PowerSchool is offering to involved individuals. Thank you for your partnership in supporting this process and the trust you have placed in our response. We acknowledge the significance of this incident and are committed to emerging from it stronger and better equipped to serve you and the communities we share. Sincerely, Hardeep Gulati Chief Executive Officer, PowerSchool |